FAQ
Where do you ship?
We ship to residential and commercial addresses in the contiguous 48 United States and the District of Columbia.
We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or PO Boxes.
How much is shipping?
Standard shipping is free on all eligible orders. No minimum purchase is required.
How long does delivery take?
Orders normally require 1–3 business days for processing and approximately 3–5 business days in transit.
The total estimated delivery period is approximately 4–8 business days.
Which carriers do you use?
We may use USPS, UPS, FedEx, or another suitable carrier.
Will I receive tracking information?
Yes, when tracking is available, we will send a shipping-confirmation email after the order ships. Tracking may require up to 48 hours to update.
Can I change or cancel my order?
Contact us as soon as possible. We may be able to change or cancel an order before fulfillment begins, but we cannot guarantee changes after processing or shipment.
What is your return period?
Eligible defective and non-defective products may be returned within 30 calendar days after delivery.
You must contact us for authorization before sending a return.
How long do I have to mail an approved return?
The package must be given to the shipping carrier within 14 calendar days after return authorization.
Who pays return shipping?
Furlovique pays reasonable return shipping costs for damaged, defective, or incorrect products.
Customers pay return shipping for buyer’s-remorse returns, including changing their mind or ordering the wrong size.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
How long does a refund take?
Approved refunds are issued to the original payment method within 5 calendar days after we receive and inspect the return.
The bank or payment provider may require another 5–10 business days to post the refund.
Can I exchange a product?
Yes, eligible products may be exchanged within the 30-day return period, subject to availability.
What happens if an item is unavailable?
You may choose a full refund, an available replacement, or to wait for restocking when possible.
Are pet toys indestructible?
No pet toy is indestructible. Always supervise appropriate use and replace the product if it becomes damaged or creates a swallowing or choking hazard.
How can I contact Furlovique?
Email: support@furlovique.com
Phone: +1 765-243-2215
Hours: Monday–Friday, 10:00 AM–5:00 PM Eastern Time