Payment Policy

This Payment Policy explains the payment methods, currency, authorization procedures, and payment-security practices applicable to purchases made through https://furlovique.com/.

Furlovique is operated by GALLOPING PONY LLC.

Currency

All prices displayed on Furlovique are listed in U.S. dollars unless otherwise clearly stated.

All transactions are processed in U.S. dollars.

Your financial institution may apply currency-conversion charges, international transaction fees, or other charges when applicable. These charges are determined by the financial institution and are not collected by Furlovique.

Accepted Payment Methods

Subject to availability at checkout, Furlovique accepts:

  • Visa;

  • Mastercard;

  • American Express;

  • Discover;

  • PayPal;

  • Shop Pay;

  • Apple Pay; and

  • Google Pay.

Only payment methods actually displayed during checkout are available for a particular transaction.

The availability of a digital wallet may depend on the customer’s device, browser, account, location, and payment-provider eligibility requirements.

Payment Authorization

By submitting an order, you confirm that:

  • The payment and billing information provided is complete and accurate;

  • You are authorized to use the selected payment method;

  • Sufficient funds or credit are available; and

  • You authorize the applicable product charges, taxes, and disclosed fees.

Payment may be subject to authorization, verification, and fraud screening by the payment provider.

An order is not confirmed until the payment has been successfully authorized and the order-confirmation process has been completed.

Payment Processing

Payments are processed through Shopify Payments, PayPal, or another payment provider displayed during checkout.

Furlovique does not directly collect or store complete payment-card numbers.

Payment providers process payment information according to their own security procedures, privacy policies, and terms.

Payment Security

We use Shopify’s commerce platform and supported payment providers to process transactions securely.

Customers should not send complete payment-card numbers or other sensitive payment credentials by email, telephone, contact form, or social media.

Billing Information

Customers are responsible for providing accurate and current billing information.

Incorrect billing details may result in:

  • A declined payment;

  • A delayed order;

  • A request for additional verification; or

  • Order cancellation.

The billing address should match the information held by the card issuer or payment provider.

Taxes

Applicable sales tax will be calculated according to the order and delivery address and displayed during checkout before payment is completed.

Failed or Declined Payments

A payment may be declined because of:

  • Incorrect payment information;

  • Insufficient funds or available credit;

  • Payment-provider restrictions;

  • Billing-address verification failure;

  • Fraud-prevention controls; or

  • Authorization requirements imposed by the financial institution.

If a payment is declined, verify the payment and billing information or contact the applicable bank, card issuer, or payment provider.

Furlovique cannot override a payment decision made by a financial institution or payment provider.

Fraud Prevention

We may request additional verification, place an order on hold, or cancel an order when we reasonably suspect:

  • Fraud;

  • Unauthorized payment activity;

  • Identity misuse;

  • Inconsistent billing information; or

  • Another security risk.

If a paid order is canceled, the payment will be refunded to the original payment method.

Pricing Errors

We make reasonable efforts to display accurate prices.

If a product contains an obvious pricing, listing, or technical error, we may contact the customer to confirm the correct price or cancel and refund the order.

Order Cancellations and Refunds

Approved refunds and cancellation refunds are issued to the original payment method.

Furlovique processes approved return refunds within 5 calendar days after receiving and inspecting the returned product.

A bank, card issuer, or payment provider may require an additional 5–10 business days to post the refund.

For complete return and refund requirements, review our Refund Policy.

Payment Confirmation

After a successful order, customers should receive an order-confirmation email at the email address entered during checkout.

If you believe a payment was completed but did not receive confirmation, contact us before attempting to place a duplicate order.

Contact Us

For payment-related questions, contact:

Furlovique
Operated by GALLOPING PONY LLC
769 Lane Allen Rd
Lexington, KY 40504
United States

Email: support@furlovique.com
Phone: +1 765-243-2215
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM Eastern Time
Website: https://furlovique.com/