Refund policy

Effective Date: September 10, 2026

At Furlovique, operated by GALLOPING PONY LLC, we want you to feel confident about your purchase. This policy explains our return, exchange, cancellation, and refund procedures.

30-Day Return Period

We accept returns of eligible defective and non-defective products within 30 calendar days after the order is delivered.

To request a return, contact us before sending the product:

Email: support@furlovique.com
Phone: +1 765-243-2215
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM Eastern Time

Please provide your order number, the item you wish to return, and the reason for the return. If the product arrived damaged, defective, or incorrect, please also provide clear photographs showing the issue.

Returns sent without prior authorization may be delayed or refused.

Return Eligibility

For a non-defective product to qualify for return, it must be:

  • New, unused, and in its original condition;

  • Free from pet hair, odors, stains, chewing, scratches, or other signs of use;

  • Returned with its original packaging, tags, accessories, manuals, and components; and

  • Accompanied by valid proof of purchase.

Products that arrived damaged, defective, or incorrect are not subject to the unused-condition requirement when the reported problem is the reason for the return.

Return Mailing Period

After we approve a return and provide return instructions, the return package must be given to the shipping carrier within 14 calendar days.

A return authorized within the original 30-day return period will not be rejected solely because it arrives after that period, provided it was shipped within the authorized 14-day mailing period.

Return Method

Returns must be sent by mail. We do not currently accept in-person returns.

Approved returns must be sent to:

GALLOPING PONY LLC
769 Lane Allen Rd
Lexington, KY 40504
United States

Please do not send a return until you have received authorization and return instructions from us.

Return Shipping Costs

If the product arrived damaged, defective, or incorrect, Furlovique will pay the reasonable return shipping cost or provide a prepaid return label.

For buyer’s-remorse returns, including ordering the wrong size, changing your mind, or no longer wanting the product, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return resulted from our error. Because standard shipping is currently free, most orders will not have an original standard shipping charge.

We do not charge a restocking fee.

Exchanges

We accept exchanges for eligible products, subject to availability.

Please contact us within 30 calendar days after delivery. If the requested replacement is unavailable, you may choose another eligible product or receive a refund.

Damaged, Defective, or Incorrect Products

Inspect your order after delivery. If you receive a damaged, defective, incomplete, or incorrect product, contact us promptly with your order number and photographs.

Depending on the circumstances, we may offer a replacement, exchange, refund, or other appropriate solution.

Refund Processing

After receiving your returned product, we will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method within 5 calendar days after we receive and inspect the return.

Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the refund to your account. This additional posting period is controlled by the financial institution and is not part of our internal refund-processing period.

Partial or Denied Refunds

We may reduce or deny a refund for a non-defective product if it is returned used, damaged, incomplete, altered, contaminated with pet hair or odors, or missing original components.

This limitation does not apply when the condition resulted from a defect, shipping damage, or an error by Furlovique.

Cancellations

You may request cancellation before your order has been processed for shipment. We cannot guarantee cancellation after fulfillment has begun.

If an order has already shipped, it must be handled under this Return & Refund Policy.

We may cancel and refund orders involving suspected fraud, unauthorized payment activity, inventory errors, obvious pricing errors, or an inability to deliver to the provided address.

Refunds for Unavailable Products

If a purchased product becomes unavailable, we will contact you. You may choose:

  • A full refund;

  • An available replacement product; or

  • To wait for restocking, when available.

Contact Us

Furlovique
Operated by GALLOPING PONY LLC
769 Lane Allen Rd, Lexington, KY 40504, United States
Email: support@furlovique.com
Phone: +1 765-243-2215
Hours: Monday–Friday, 10:00 AM–5:00 PM Eastern Time