Shipping policy

Effective Date: September 10, 2026

This Shipping Policy applies to orders placed through furlovique.com.

Shipping Area

We currently ship only to valid residential and commercial addresses within the contiguous 48 United States and the District of Columbia.

We do not ship to:

  • Alaska;

  • Hawaii;

  • Puerto Rico;

  • U.S. territories;

  • APO, FPO, or DPO military addresses; or

  • PO Boxes.

Orders containing an unsupported shipping address may be canceled and refunded.

Shipping Cost

We provide free standard shipping on all eligible orders. No minimum purchase is required.

Any optional expedited service, if offered, will be displayed with its cost at checkout.

Processing Time

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after normal business hours, on weekends, or on holidays begin processing on the next business day.

Processing time is separate from carrier transit time.

Transit Time

Standard carrier transit normally takes 3–5 business days after shipment.

The total estimated delivery period is therefore approximately 4–8 business days from the date the order is placed.

Delivery estimates are not guarantees. Weather, carrier disruption, peak-season volume, emergencies, or an incorrect address may cause delays.

Shipping Carriers

Orders may be shipped through USPS, UPS, FedEx, or another suitable carrier based on destination, package size, and availability.

Order Tracking

When tracking is available, a shipping-confirmation email containing the tracking number will be sent after the carrier accepts the package.

Tracking information may require up to 48 hours to update.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error, contact us immediately. We cannot guarantee an address change after fulfillment begins. Additional costs resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Lost or Delayed Packages

If tracking has not updated for an unusual period or the package appears lost, contact us at support@furlovique.com.

We may ask you to confirm the delivery address, check with household members or neighbors, and allow the carrier reasonable time to investigate.

Packages Marked Delivered

If tracking shows delivery but you cannot locate the package, please:

  1. Verify the shipping address;

  2. Check around the delivery location;

  3. Ask household members, neighbors, or building management; and

  4. Contact the carrier.

If the package remains missing, contact us so we can review the situation and assist with a carrier investigation.

Damaged Packages

If a product arrives damaged, retain the product and packaging and contact us promptly with your order number and photographs.

Contact

Furlovique
GALLOPING PONY LLC
769 Lane Allen Rd, Lexington, KY 40504
support@furlovique.com
+1 765-243-2215
Monday–Friday, 10:00 AM–5:00 PM Eastern Time