Shipping policy

This Shipping Policy applies to eligible orders placed through https://furlovique.com/.

Shipping Area

We ship only to valid residential and commercial addresses within the contiguous 48 United States and the District of Columbia.

We do not ship to:

  • Alaska;

  • Hawaii;

  • Puerto Rico;

  • Guam;

  • The U.S. Virgin Islands;

  • American Samoa;

  • The Northern Mariana Islands;

  • Other U.S. territories;

  • APO, FPO, or DPO military addresses;

  • PO Boxes; or

  • International destinations.

An order containing an unsupported or undeliverable address may be canceled and refunded to the original payment method.

Shipping Cost

We provide free standard shipping on all eligible orders.

No minimum purchase amount is required.

If an optional expedited shipping service is available, its cost and estimated delivery time will be displayed during checkout before payment.

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time.

Orders placed after 5:00 PM Eastern Time begin processing on the next business day.

Orders placed on weekends or U.S. federal holidays begin processing on the next available business day.

Order Processing Time

Orders are normally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing begins after the order has been successfully placed and payment has been authorized.

Processing time is separate from carrier transit time.

Carrier Transit Time

Standard carrier transit normally takes approximately 3–5 business days after shipment.

Carrier transit days generally run Monday through Friday and exclude U.S. federal holidays.

Total Estimated Delivery Time

The total estimated delivery period is approximately 4–8 business days from the date the order is placed.

This estimate consists of:

  • 1–3 business days for order processing; and

  • 3–5 business days for carrier transit.

Delivery estimates are not guarantees. Weather, carrier disruptions, peak-season volume, emergencies, holidays, incorrect addresses, and circumstances outside our reasonable control may cause delays.

Shipping Carriers

Orders may be shipped through:

  • USPS;

  • UPS;

  • FedEx; or

  • Another suitable carrier.

The carrier is selected according to the destination, product, package size, and carrier availability.

Shipping Confirmation and Tracking

When tracking is available, a shipping-confirmation email containing the tracking number will be sent after the package has been transferred to the carrier.

Tracking information may require up to 48 hours to update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error, contact us as soon as possible.

We cannot guarantee that an address can be changed after fulfillment has begun. Delivery problems or additional costs caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Unsupported Addresses

We cannot deliver to PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, Puerto Rico, U.S. territories, or destinations outside our stated shipping area.

If an order contains an unsupported address, we may request a valid replacement address or cancel and refund the order.

Delayed or Lost Packages

If tracking has not updated for an unusual period or the package appears lost, contact us with your order number and tracking information.

We may ask you to:

  • Confirm the shipping address;

  • Check with household members, neighbors, or building management;

  • Contact the carrier; and

  • Allow the carrier reasonable time to investigate.

Any resolution will depend on the shipment records and investigation results.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Verify the shipping address;

  2. Check around the delivery location;

  3. Ask household members, neighbors, or building management;

  4. Check for a carrier delivery notice; and

  5. Contact the shipping carrier.

If the package remains missing, contact Furlovique so we can review the circumstances and assist with a carrier investigation.

Damaged Packages

If a package or product arrives damaged:

  • Retain the product and original packaging;

  • Take clear photographs of the package and product; and

  • Contact us promptly with your order number.

We will review the information and provide an appropriate resolution under our Refund Policy.

Split Shipments

An order containing multiple products may be shipped in more than one package.

Separate tracking numbers may be provided. Customers will not be charged additional standard shipping fees because an order is divided into multiple shipments.

Contact Us

Furlovique
Operated by GALLOPING PONY LLC
769 Lane Allen Rd
Lexington, KY 40504
United States

Email: support@furlovique.com
Phone: +1 765-243-2215
Customer Service Hours: Monday–Friday, 10:00 AM–5:00 PM Eastern Time
Website: https://furlovique.com/